How to Find the Right Commercial Security Provider

Choosing the Best Physical Security Provider

Whether you own your own business, work in an industry where security is paramount, or run security operations for a church, university, or healthcare facility, finding the right commercial security provider can be a daunting undertaking. Here are a few great tips for finding the right physical security company for your business or organization.  

Experience Matters in the Security Business

Let’s start with the important stuff first: if you’re hiring a team of professionals to keep your business and stakeholders safe, then you need to know exactly how much experience they have. In the security business, experience counts for a lot. Dig deep and ask the right questions:

  • How many years have you been in the security industry?
  • Can you share references from previous clients who had similar security concerns? (And then follow up!)
  • What kind of experience do your investigators have?
  • Are you licensed and registered?
  • What kind of certification does your business have?
  • What are your technicians’ credentials?
  • Are your employees carefully screened and are background checks conducted?
  • What kind of safety, first aid and CPR training do your employees undergo?
  • Are you a member of organizations like: the American Society for Industrial Security,International Security Conference, and the Institute of Electrical and Electronics Engineers?

Select a Commercial Security Company That Offers Options

There is no such thing as one-size-fits-all in the security industry. Look for a company that offers a range of security solutions including access control, fire panel and elevator monitoring, video surveillance, HD CCTV video cameras, intrusion alarms, fencing, barriers, lighting, and design and layout analysis.

Keep in mind that your needs may change over time: as your business or institution grows or as the climate within your industry changes, your security needs will need to grow and adapt accordingly. Find a commercial security company that can scale with you.

Look for a Security Partner You Can Trust

Trust and security go hand-in-hand. Your needs are distinct, so find the security vendor who’s going to treat you like a partner, not a number. Ask them what kind of services they provide and how, exactly, the plan on making sure your unique needs are met. And while you’re at it, listen to your commercial security candidates: if they’re not asking you tough questions, they’re not doing their job right.

Understand Your Alarm System and Monitoring

Make sure your know how your system works and who’s going to be monitoring it. After all, you’re putting your business, organization, or institution in their hands! Find out where the monitoring station is located and what kind of response you can expect if an alarm is triggered.

Look for a Company that Provides Comprehensive Estimates

Before signing on the dotted line, make sure that you understand the estimate and the total costs. A serious commercial security provider will not only give you an estimate, it will also walk you through and make sure you understand each expense associated with your security system. Transparency is a virtue in the security business.

A few questions to ask about the bottom line may include:

  • Are there any equipment costs, start-up fees, installation costs, maintenance costs, or contract fees not reflected in this estimate?<
  • Do we own the equipment once it’s installed or is it considered a “loan” or “rental?”
  • What happens if we decide to switch to another commercial security company in the future
  • How easy is it to add equipment to the system and how will that impact the overall cost?
  • Can the status of the system be remotely monitored, and it that included in the estimate?

Ongoing Service and Support is a Must

Before making that final decision, ask about warranties and maintenance options. Ask what you can expect from a technician’s visit and what the costs of a service visit are.

For more information or to schedule a free security risk assessment, contact Herring Technology.


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